4 Ways a Cleaner Business Can Make Your Customers Comfortable

The saying goes, "Don't judge a book by its cover." However, human nature means that people are constantly judging and making assumptions based on outward appearances. This holds true even in your relationship with your clients.

The truth is, excellent service and quality products aren't enough to ensure your customers have brand loyalty. Here are four ways to your customers more comfortable in your business.

1. Remember the Bathroom

Your bathroom can make or break a customer’s impression of your company. 30% of customers said that they'd never return to a restaurant with dirty bathrooms. Since the stakes are so high, it's well worth your effort to ensure your business's bathroom is pristine.

If your bathroom sees high usage, make sure it's cleaned at the end of every day. Air fresheners can mask foul odors, but there's no substitute for true cleanliness. Have your employees inspect the restroom periodically throughout the day. Change empty toilet paper rolls immediately and wipe or mop spilled water as soon as you notice it.

2. Wipe Mirrors and Windows

Mirrors can make your business look more spacious and modern, and windows add beautiful natural light. Unfortunately, these effects are greatly diminished if your glass surfaces are smudged and dirty. Customers tend to put their hands on mirrors and glass display cases, so you must be vigilant about wiping up fingerprints.

Use a glass cleaner specifically designed for windows and mirrors for a streak-free finish. Fiber particles from paper towels will ruin the look of your recently-cleaned glass, so wipe your glass with newspaper instead. When dealing with large windows, or windows high off the ground, use a squeegee with an extendable handle to avoid the hassle and danger of climbing atop a ladder.

3. Clean Your Floors

It's easy to overlook your floors; they're underfoot and out of mind. However, sticky floors are unpleasant to walk on, and spilled food or drinks can even be a slipping hazard. Experts recommend cleaning your floor at least twice a month, but restaurants and stores that receive heavy foot traffic should be cleaned more frequently.

If your business is carpeted, vacuuming is sufficient to remove dust and other debris on a day-to-day basis. However, carpet cleaning will provide a deeper clean and should be performed at least once a year. While you can rent a carpet cleaner and perform this task yourself, hiring a cleaning crew to shampoo and steam your carpet is more economical.

4. Pay Attention to the Minor Details

Once you've taken care of the major cleaning projects, spend some time focusing on the smaller details in your business space. Your customers might not notice the baseboards specifically, but they will notice the overall effect of an office space that is completely clean. Remember that your goal is to make your business as comfortable and inviting as possible for your clients.

Take some time to identify the nooks and crannies in your store that could be cleaner. Lift up the cash register and dust underneath it, clean any dust or cobwebs from your ceiling, and clean the corners of your windows and shelves. There's no area too small or too insignificant to bother cleaning.

Your staff is busy taking care of all the tasks that allow your business to run at peak efficiency. If you want to provide a clean and beautiful shopping experience for your clients but you don't want to reassign employees to do, Janitorial Services Atlanta can meet all your cleaning needs. Our team will clean your store or office from top to bottom. Contact us to schedule your first cleaning service.